Reference

Terms That Govern Your e8ee Account

These terms set out what you agree to when you open and use an e8ee account. Access and eligibility depend on your local law and the regions we currently support — read through before you get started.

Account eligibilityWallet & payment rulesbKash, Nagad, RocketRegional access
e8ee Terms That Govern Your e8ee Account
HOW WE OPERATE

How e8ee Handles Your Account

We keep your account data and wallet activity secure. Here is how we approach the key areas these terms govern.

Account Security

Your account is protected with OTP verification on login. Never share your PIN or OTP with anyone — e8ee staff will never ask for them through chat or email.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are processed back to the same wallet used for your deposit. This step confirms ownership and keeps your funds secure.

Data Retention

We retain account and transaction records as required by our operating obligations. You may request a summary of your account data by contacting support in writing.

Terms Updates

When these terms change, we post the updated version to this page and send a notice to your registered account. The effective date at the top of the page always reflects the current version.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team can help. Reach us through the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat widget from any page on e8ee to reach our support team directly. This is the quickest path for account and terms queries.

Email Support

Send a detailed message to our support address for written records of your query. Useful when you need a documented response about a specific terms clause.

Account Help Centre

Check the Help Centre inside your account dashboard for answers to common terms questions, wallet rules, and eligibility conditions.

Common Questions on Our Terms

These are the questions we hear most often about how our terms apply to your account and wallet activity.

Account eligibility depends on your local law and the regions e8ee currently supports. It is your responsibility to confirm that access is lawful where you are located before registering.

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is covered by these terms. Wallet transactions must originate from an account registered in your own name.

We will notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

No. Your account is personal and non-transferable. Sharing login details or letting another person operate your account is a breach of these terms and may lead to suspension.

Contact our support team in writing via email or live chat. We will provide a summary of the account and transaction data we hold for you within a reasonable timeframe.

Reach out to support before continuing to use your account. If a clause conflicts with applicable law in your jurisdiction, local law takes precedence — we are happy to clarify how that applies to your situation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.