Reference

How e8ee Handles Your Account Data

This page sets out what we collect when you open an account with e8ee, how your bKash, Nagad or Rocket details get stored for verification, and how long we keep your login and device history.

Wallet Data ProtectionDevice Login RecordsData Access RequestsSupport-Led Corrections
e8ee How e8ee Handles Your Account Data
HOW WE PROTECT DATA

Security Steps Behind Your Account

Wallet Verification

Every bKash, Nagad or Rocket deposit is matched against the mobile number on your account before it clears, keeping your wallet history tied to one verified profile.

Session Security

We use encrypted sessions and device recognition so a login from a new phone or browser triggers an extra check before your account opens fully.

Data Retention

Transaction and login records are kept only as long as needed for support cases or dispute checks, then trimmed from active storage on a rolling basis.

Request Changes

You can ask us to correct, update or explain any personal detail we hold by reaching support directly; we respond through the same channel you contacted us on.

REACH US ABOUT DATA

Contact Points for Privacy Questions

Team online

Live Chat

Open live chat from your account dashboard to ask about data we hold, how a bKash or Nagad deposit record is stored, or to request a correction to your profile.

Email Support

Send a written request to our support inbox if you want a copy of your account data or an explanation of how long we retain a Rocket transaction reference.

Account Settings

Check the privacy and notification controls inside your account settings page to see what device and login information is currently linked to your profile.

Privacy Questions From Bangladesh Players

We collect your mobile number, wallet preference such as bKash, Nagad or Rocket, and basic device details like browser or app version to verify your account and process payments.

Your wallet reference passes through the payment provider's own system as part of any mobile transfer, and we don't sell your data to outside marketers for unrelated use.

We hold login and transaction records for as long as needed to handle a support query or withdrawal dispute, then reduce what stays in active storage over time.

Yes, reach our support team through live chat or email and ask for a correction or explanation of any data linked to your account; we respond on the same channel.

Access and how this policy applies depends on your local law and the eligible regions we serve, so check with support if you're unsure about your area.

We use cookies to keep your session open and recognise your device so returning users move through login faster on both mobile and desktop.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.